GENERAL CONDITIONS OF SALE


Last updated: September 2025


These General Conditions of Sale govern all relations between the company SAUMO (hereinafter “Saumo” or “the Seller”), and any natural or legal person (hereinafter “the Customer”) wishing to make a purchase on the site www.saumoswimwear.com (hereinafter “the Site”).

1. Legal information

Saumo is a trademark registered with the INPI.

Identity of the publisher of the site and seller of the products:

  • Company name : SAUMO

  • Legal form : SASU

  • SIRET : 94009284400015

  • Address : Montpellier, France.

  • Publication manager : Zoé Chaudeurge

  • Email address : contact@saumoswimwear.com

  • Intra-Community VAT : FR52940092844

2. Purpose of the T&Cs

The purpose of these General Conditions of Sale is to define the rights and obligations of the parties in the context of the online sale of products offered by Saumo to the Customer, from order taking to after-sales services, including payment and delivery.


3. Products


The products offered for sale are those described on the Site. These include swimwear and beachwear accessories. Each product sheet contains a detailed description (size, cut, composition, color, care, etc.).


Although the photographs are carefully taken, they may differ slightly from reality depending on the screen display settings. Saumo cannot be held responsible for these variations.


All products are offered while stocks last. In the event of unavailability after ordering, Saumo will inform the Customer as soon as possible and offer an exchange or refund.

4. Price

Prices are indicated in euros (€), all taxes included (TTC) , excluding delivery costs.

  • For deliveries within the European Union, the applicable VAT is that in force in France.

  • For deliveries outside the EU, local taxes or customs duties may apply . These charges are the sole responsibility of the Customer and are neither prepaid nor refunded by Saumo.

Saumo reserves the right to modify its prices at any time, but the products are invoiced at the rate in effect at the time the order is validated.

5. Order

The Customer selects the products he wishes to purchase, adds them to his basket, then confirms his order after filling in his delivery details and accepting the General Terms and Conditions.


The order is considered final as soon as payment is validated.


Saumo reserves the right to refuse an order for legitimate reasons, such as:

  • Ongoing dispute with the Client

  • Payment declined or suspicious

  • Abnormal or inconsistent order

An order confirmation is sent by email after validation. The Customer is invited to check the order details and contact customer service in case of an error.

6. Payment

Payment is due immediately upon ordering.

The accepted payment methods are:

  • Bank card (Visa, Mastercard, American Express)

  • Apple Pay

  • Other methods indicated during payment

Payments are secure thanks to our certified service provider (Shopify Payments, Stripe, or other). Saumo does not store any banking information.

7. Delivery

Areas covered

Saumo delivers to mainland France, European Union countries, and certain non-EU countries.

Time limit

Orders are processed within 1 to 3 business days. In addition, there are delivery times:

  • Metropolitan France : 2 to 4 working days

  • Europe : 3 to 7 working days

  • International : 5 to 12 working days

Delivery times are given as an indication and may vary depending on the carrier and the period.

Delivery costs

Delivery costs are calculated at the time of ordering. The Customer can choose from several options (standard, express, etc.).


Responsibility

Saumo is not responsible for delivery delays caused by carriers or exceptional circumstances (strikes, customs, weather, etc.).


In the event of a package not collected within the time limit or an incorrect address, the reshipping costs will be borne by the Customer.

8. Right of withdrawal and returns

Legal deadline

In accordance with article L221-18 of the Consumer Code, the Customer has a right of withdrawal of 14 days from receipt of the product.


Terms

Products must be returned:

  • New, unworn, unwashed

  • With labels and hygienic protection intact

  • In their original packaging

Products that do not meet these conditions cannot be refunded.

Procedure

The Customer must submit a request to saumoswimwear@gmail.com , then return the product(s) to the address provided. Return costs are the responsibility of the Customer.

It is recommended to use a service with tracking.

Refund

Saumo will refund you within 7 to 10 working days after receipt and validation of the returned items.

Initial delivery charges are not refunded.

9. Absence of direct exchange

For logistical reasons, Saumo does not offer direct exchange.

To change size, model or color, you must make a return and then place a new order on the Site. Make your return request by email to saumoswimwear@gmail.com, providing us with your contact details and your order number. Delivery costs will be free regardless of the amount of your exchange :).

10. Defective products or ordering errors

In the event of receipt of a defective product or an error in the order, the Customer must contact customer service within 48 hours with a supporting photo.

Saumo will cover the return shipping costs and offer a replacement or full refund .

11. Returns outside the EU

For any return made from a country outside the European Union, the Customer must indicate on the package the words “Returned product without commercial value” .

Any customs fees levied upon arrival will be deducted from the refund amount .

12. Personal data

The personal data collected is used only for order management and commercial relations.


Saumo is committed to complying with current regulations (GDPR).

The Customer can access their data, request their modification or deletion, by contacting: saumoswimwear@gmail.com

13. Intellectual Property

All elements present on the site (texts, photos, products, logo, brand name) are protected by the laws in force on intellectual property.

Any reproduction or unauthorized use, in whole or in part, is strictly prohibited.

14. Applicable law – Disputes

These T&Cs are subject to French law.

In the event of a dispute, an amicable solution will be sought as a priority.

Failing this, the French courts will have sole jurisdiction, unless otherwise provided by mandatory provisions.